Location:Room-Watteau II,
Sheraton Brussels Hotel
December 10, 8:50am-17:30pm
In midst of service applications in engineering and the increasing importance of the service sector in the global economy, services are being scientifically and much attention is being focused on service science as a means to improve productivity and underlying business process. The focus of this workshop is on empirical findings, methodological papers, and theoretical and conceptual insights related to data mining in the field of various service application areas.
8:50-9:00 |
Welcoming and Introduction |
9:00-10:00 |
Invited Talk: System Health Care - The Power of Data Intelligence |
10:00-10:30 |
Coffee Break |
Dependencies and Sequences |
|
10:30-10:55 |
Exploration of dependencies among sections in a supermarket using a tree-structured graphical model |
10:55-11:20 |
Extracting information from sequences of financial ratios with Markov for Discrimination:an applica |
11:20-11:45 |
Streamlining Service Levels for IT Infrastructure Support |
11:45-14:00 |
Lunch Break |
Analytics |
|
14:00-14:25 |
Temporary Staffing Services: A Data Mining Perspectives |
14:25-14:50 |
An Analytics Approach for Proactively Combating Voluntary Attrition of Employees
|
14:50-15:15 |
Viewers' side analysis of social interests |
15:15-15:45 |
Cofee Break |
Navigation and Service |
|
15:45-16:10 |
Data-oriented Construction and Maintenance of Clinical Pathway using similarity-based data mining methods |
16:10-16:35 |
Applying an Auction Data Generator to the Evaluation of Fraud Detection Algorithms |
16:35-17:00 |
Data Mining in the Age of Curation |
17:00-17:25 |
Rigid or Flexible? A New Navigation Approach for Better Consumer Service Based on Knowledge Enhancem |
17:25-17:30 |
Closing |